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DUCK & SHARK / PONDOCEAN
Bring your contacts, conversations, bookings and follow-up into one working system. Run it yourself, get help putting it together, or let our team handle more of the day-to-day.
Every option gives your business a clearer place to keep customer work moving. The difference is how much you can build yourself, what we help put in place at the start and what our team handles afterward.
For teams ready to build and manage their own connected workflows.
Put contacts, conversations, forms, sites and follow-up in one place. Growth includes Ask AI and Ari AI access within the account configuration available to you, self-service automations, one onboarding call and two initial Brook activations selected during onboarding—such as a missed-call text-back or an appointment reminder sequence.
Standard setup is $250 on monthly billing and waived on annual billing. Growth is offered without a trial. If you want a templated website built for you, see Pro.
For teams that want more of the starting system built with them.
Growth capabilities, access to custom agents and Communities.
Three initial Stream builds—such as connecting forms, bookings, customer stages and invoice reminders.
One templated website and one internal staff tool at Pond scope, such as a staff work screen for a bounded process.
Initial setup includes partial done-for-you help; later changes are quoted at eligible member rates.
Standard setup is $250 on monthly billing and waived on annual billing. A documented three-month prepay is $1,275 with setup waived, followed by $425 monthly. Pro is offered without a trial.
Custom-agent access is included; commissioning an agent build is separate.
For teams that want routine work handled within an agreed operating scope.
We agree what our team will operate, what routine work is included and where your team stays involved.
Managed can include a templated website, one internal staff tool at Pond scope—such as a staff work screen for a bounded process—and applicable discounts on approved builds above River when offered.
Standard onboarding starts at $500 on monthly billing and is waived on annual billing. Managed is offered without a trial.
Your written scope keeps responsibilities and capacity clear.
Proactive done-for-you service is a separately selected, tier-scaled add-on above the base Managed plan. If it is included, your written agreement will say so.
Your total can have more than one part. We make each part visible before you approve it.
Your plan: ongoing access to the tools and permissions included at your level.
Initial implementation: the documented activations, builds, setup or onboarding included with that option.
Additional builds: new workflows, integrations, agents, sites or software beyond the initial allowance.
Ongoing service: monitoring, tuning, operation or hands-on work that continues after launch.
Usage and outside services: messages, calls, AI usage, phone numbers, premium actions, hosting or third-party tools used by your setup.
Campaigns: separately planned and priced. A platform plan does not automatically include agency campaign work.
We will explain dependencies, recurring costs and any feature level your chosen build requires before you commit.
No. These options include setup or implementation work at the beginning. Trials are not offered for Growth, Pro or Managed.
The annual amount is paid upfront for the year. Growth is $2,750, Pro is $4,250 and Managed begins at $15,000. The standard setup or onboarding charge is waived on annual billing.
No. They are selected for your initial setup or upgrade. They do not refill each month and are not an open-ended bank of future work.
Yes. Messages, calls, AI use, phone numbers, premium workflow actions, hosting and outside services may add usage or ongoing costs. We explain those costs before activation.
Yes, when the requested change is compatible with the features your active system needs. Before a change, we explain what would remain available, what could stop working and any work needed to move safely.
The reviewed terms presented with your offer or checkout govern billing, cancellation and refunds. Read them before purchase and ask us about anything that is unclear.
See the full plan details, or tell us what you want your system to handle. We will help you choose a sensible starting point and make the costs clear.
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